Last updated: October 28, 2026

Ever-Cold Storage Ltd. (“Ever-Cold,” “we,” “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit evercold.ca, contact us, use our customer portal or interact with us in connection with our services.

We handle personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act and the federal Personal Information Protection and Electronic Documents Act, where applicable.

Personal information we collect

Personal information is information about an identifiable individual. Depending on how you interact with us, we may collect:

• Contact and enquiry information: your name, email address, telephone number, company name and information you provide when contacting us or requesting information or a quote.

• Customer and service information: contact details and correspondence relating to accounts, storage requirements, shipments, deliveries, billing and customer support, where this information identifies an individual.

• Customer portal information: account identifiers, contact details, login activity and information submitted through your account.

• Employment application information: your résumé, qualifications, employment history and other information you voluntarily provide when applying for a position.

• Technical information: your IP address, browser and device type, pages visited, access times and information collected through cookies or similar technologies.

We collect information directly from you and, where appropriate and permitted by law, from your employer, authorized representatives or service partners involved in fulfilling your requests.

Please provide only the personal information necessary for your enquiry or transaction. If you provide information about another person, ensure you have the authority to do so.

How we use personal information

We use personal information as reasonably necessary to:

• Respond to enquiries and prepare quotes.

• Establish and manage customer relationships.

• Arrange and provide cold storage, handling, distribution and related services.

• Administer customer portal access and provide account support.

• Process invoices and maintain business records.

• Assess employment applications.

• Operate, maintain, troubleshoot and protect our website and systems.

• Understand website use and improve our website and services, subject to applicable consent requirements.

• Meet legal obligations, resolve disputes and protect lawful rights.

If we send promotional emails, we will do so in accordance with applicable consent requirements. You may unsubscribe using the instructions in the message or by contacting us. Unsubscribing from promotional emails does not prevent us from sending necessary account or service communications.

Consent and your choices

We obtain consent to collect, use or disclose personal information when required by law. The form of consent depends on the circumstances and the sensitivity of the information.

When you contact us or request a service, we use the information you provide to respond to that request. We will obtain additional consent where required before using your information for a new purpose.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. We will explain any consequences, including whether withdrawal affects our ability to provide a requested service.

Cookies and similar technologies

Our website may use cookies and similar technologies to support website functionality, maintain login sessions, remember preferences and help protect against misuse.

[Before publishing: identify the analytics, advertising and other tracking tools actually used. Describe their purposes, information collected, relevant providers, cookie durations and available consent controls. Remove any categories that are not used.]

Where required, we obtain consent before activating optional cookies or tracking technologies. You can also manage cookies through your browser settings. Blocking certain cookies may affect website or customer portal functionality.

Embedded content and external websites

Our website may include third-party content, such as embedded Google Maps, and links to external websites or services.

When third-party content loads or you interact with it, the provider may receive information such as your IP address and browser details and may use cookies or similar technologies. Its handling of that information is governed by its own privacy policy.

We encourage you to review the privacy policies of external services before providing personal information.

How we share personal information

We disclose personal information only where reasonably necessary for the purposes described in this policy, with consent where required, or as otherwise permitted or required by law.

Recipients may include:

• Technology providers that support website hosting, email, customer systems, security and data storage.

• Carriers, logistics providers and other service partners involved in fulfilling your requested services.

• Professional advisers, such as accountants, lawyers and insurers.

• Government authorities, regulators or other parties where disclosure is legally required or permitted.

We require service providers handling personal information on our behalf to protect it appropriately and limit their use to authorized purposes.

If a merger, acquisition or other business transaction involves personal information, any disclosure will be subject to applicable legal requirements and appropriate confidentiality protections.

Where information is processed

Personal information may be stored or processed in Canada or other countries where our service providers operate. Information processed outside Canada may be subject to the laws of that country, including lawful access by its courts or authorities.

You may contact us with questions about our use of service providers outside Canada.

How long we retain information

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, contractual and dispute-resolution requirements.

Where required by law, we retain information used to make a decision directly affecting an individual for the required period so that the individual has a reasonable opportunity to request access.

When information is no longer needed, we securely destroy it or make it anonymous, subject to applicable requirements and backup retention cycles.

How we protect information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information to protect against unauthorized access, use, disclosure, alteration or loss.

Access is limited to people who need the information to perform their responsibilities. No internet transmission or electronic storage system is completely secure.

If a privacy breach occurs, we will assess and respond to it and notify affected individuals and regulators where required by applicable law.

Access, corrections and privacy requests

Subject to applicable law, you may request access to personal information we hold about you, information about how it has been used or disclosed, and correction of inaccurate or incomplete information.

You may also contact us to withdraw consent or request deletion. Deletion requests are subject to applicable legal and legitimate retention requirements.

Please submit requests in writing using the contact details below. We may need to verify your identity before responding. We will respond within the time required by applicable law and explain any lawful limitations or refusal.

Questions and complaints

To ask a question, make a privacy request or raise a concern, contact:

Privacy Officer — Ever-Cold Storage Ltd.
Email: sales@evercold.ca 
Telephone: 604-526-7300
Mail: 8368 Riverbend Crt, Burnaby, BC V3N 5C9, Canada

We will review privacy complaints and respond appropriately. If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia at https://www.oipc.bc.ca/ or the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/, as applicable.

Changes to this policy

We may update this policy to reflect changes to our practices or legal obligations. The updated version will be posted on this page with a revised date. Where required, we will provide additional notice or obtain consent for material changes.